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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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emily nguyen

May 19, 2026

5  out of  5
rating by emily nguyen
"I had a great and helpful experience with Nick! He was very kind to lead me through setting up my life insurance plan!"
We responded:
"Thanks so much for the fantastic rating, emily! We are so glad you had a positive experience with us here on State Farm Agent Ricardo Sempertegui’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Emanuel Paulos

May 7, 2026

5  out of  5
rating by Emanuel Paulos
"I purchased another car and needed to add it to my policy. Jessica Reyes did an outstanding job by replying to my request in a timely and professional manner. Thank you for making the process seemless."
We responded:
"Thanks so much for the amazing review, Emanuel! We really appreciate your support here in Denton . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Yumna Khan

May 2, 2026

5  out of  5
rating by Yumna Khan
"I had Raquel help me with my concern. I got my issue solved on my first call within a few minutes. Thanks Raquel again if you're reading this! Update: I had another positive experience with a different staff member who helped me get an issue resolved very quickly. She was responsive, helpful, and made everything easy. Thanks Cici!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Brian Smallwood

May 1, 2026

5  out of  5
rating by Brian Smallwood
"Nick was great to work with very helpful in explaining everything to me as well as providing options. He made the process very easy!!"
We responded:
"Brian, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Tony Gonzalez

April 30, 2026

5  out of  5
rating by Tony Gonzalez
"Quite honestly never been more satisfied with the utmost experience from start to end. Every staff member l have conducted myself with has always graciously obliged to make sure l was properly taken care of, as of recent Nick addressed my situation to the fullest with obtaining best quote that met my needs regarding my two vehicles. Definitely great team! Respectfully, Tony Gonzalez"
We responded:
"Thank you for taking the time to leave such a great review, Tony. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Juan Duarte

April 18, 2026

5  out of  5
rating by Juan Duarte
"My old policy with a different provider skyrocketed and I began searching for a new company. Thankfully Jessica was able to help me quickly get a auto quote for my 3 vehicles and helped me sign up with a life insurance policy. So glad I switched over!!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jeff Elder

March 24, 2026

5  out of  5
rating by Jeff Elder
"Carla is awesome. Saved money and time with her."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Natalia Calzada

March 24, 2026

5  out of  5
rating by Natalia Calzada
"Had a great experience with Nick! He was nice and quick to the point! Was able to get the help that I needed!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ricardo Sempertegui’s Team here in Denton . "
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Yuran Rodriguez

March 16, 2026

5  out of  5
rating by Yuran Rodriguez
"It was an amazing experience for me Desire was super helpful and very informative during the process"
We responded:
"Yuran, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Winston Acosta

March 4, 2026

5  out of  5
rating by Winston Acosta
"Muy bueno atención de la la srita citlali me explicó muy bien Exelente"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Ricardo Sempertegui’s Team. "
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Iang Thluai

February 13, 2026

5  out of  5
rating by Iang Thluai
"I had an excellent experience working with Nick. He helped me lower my monthly rate by over $100 compared to what I was paying with my previous insurance, which made a huge difference for me. Not only did he find me a better price, but he also made sure I understood my coverage and felt confident in my policy. Communication was outstanding from start to finish. Nick was always quick to respond, answered all my questions clearly, and kept me updated throughout the entire process. I never felt pressured—just genuinely helped. If you’re looking for someone knowledgeable, responsive, and truly looking out for your best interest, I highly recommend working with him!"
We responded:
"Thank you so much for the 5-stars, Iang! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Local Traveller

January 8, 2026

5  out of  5
rating by Local Traveller
"Desiree has been very professional and patient throughout the process on my insurance enrollment."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Ricardo Sempertegui’s Team. "
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Andrey P

January 8, 2026

5  out of  5
rating by Andrey P
"I had a great experience working with Nick. He helped me significantly reduce the cost of homeowners insurance for my rental properties, which made a huge difference. He was extremely professional, friendly, and very detail-oriented throughout the entire process. He also handled the escrow modifications and set up auto-payments the same day, making everything seamless and stress-free. It was truly a pleasure working with him, and I would highly recommend him to friends and colleagues in Texas."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Ricardo Sempertegui’s Team! We deeply appreciate your kind words here in Denton . "
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Vanessa Salazar

January 7, 2026

5  out of  5
rating by Vanessa Salazar
"Naomi was extremely helpful with describing what all my policy would entell, as well as giving me information about life policies that i was not aware of before! Which i plan on adding in the future! Amazing customer service give this girl a raise!!! ☺️💜"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Saikrishna Pawar

January 5, 2026

2  out of  5
rating by Saikrishna Pawar
"They should respect people’s time. A meeting was scheduled, yet no one attended. Scheduling meetings with current customers is pointless if they don’t bother to show up."
We responded:
"Thank you for sharing your experience. We sincerely apologize for the missed virtual appointment. Due to a system issue, your policy review appointment did not properly update on our calendar. We respect our customers’ time and regret the inconvenience this caused. Please call our office 940-381-2490 during business hours and ask for Noemi so we can reschedule and ensure your insurance needs are reviewed promptly. We appreciate the opportunity to make this right."
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Samantha Cisneros

December 29, 2025

5  out of  5
rating by Samantha Cisneros
"Excellent insurance service! Nick was extremely helpful, knowledgeable, and patient throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure I had the right coverage for my needs!"
We responded:
"Thank you for the 5-star review, Samantha! We’re happy to hear Nick provided clear, knowledgeable, and great service. Helping customers feel confident and well-protected is what we strive for every day. We truly appreciate your trust and are always here when you need us."
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Yaretzi Feyjoo

December 23, 2025

5  out of  5
rating by Yaretzi Feyjoo
"Nick and Jessica are outstanding insurance agents! They are knowledgeable, responsive, and genuinely care about their clients. They took the time to explain all my options clearly, answered every question with patience, and made the entire process smooth and stress free. Their professionalism and friendly approach really set them apart. I feel confident knowing I'm well covered and in great hands. I highly recommend Nick and Jessica to anyone looking for reliable, top notch insurance!"
We responded:
"Thank you so much, Yaretzi, for the kind words and 5-star review! We’re thrilled to hear that Nick and Jessica provided knowledgeable, patient, and responsive service. Taking the time to explain options, billing options, and make the process smooth is exactly what we strive for. We truly appreciate your trust and recommendation and look forward to being here for you whenever you need us. "
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samantha farmer

December 22, 2025

1  out of  5
rating by samantha farmer
"Jessica did not make known to me at the time a difference in premium. I had to pull money out of savings to pay this bill. This is the shits. Be careful about insurance here."
We responded:
"Thank you for bringing this to our attention, Samantha. I’m sorry to hear about your frustration regarding the premium change—that’s certainly not the experience we aim to provide. Premiums and billing amounts can sometimes be affected by underwriting decisions, billing cutoff dates, or system limitations, and we always strive to explain these factors as clearly as possible. We would appreciate the opportunity to review this with you again and address your concerns—please feel free to contact Carolina or Jessica at 940-381-2490 during business hours so we can discuss this further."
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Ramesh Karki

December 20, 2025

5  out of  5
rating by Ramesh Karki
"Xochitl Nino is excellent. She is knowledgeable, patient, and truly takes the time to understand your needs. I had recent conversations with her on auto and mortgage insurance, and she helped me through the entire process. She explains coverage options clearly, answers questions thoroughly, and makes the entire experience smooth and stress-free. Her professionalism and friendly attitude make her a pleasure to work with. I highly recommend Xochitl for anyone looking for reliable and trustworthy insurance support."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Daysha Thomas

December 15, 2025

5  out of  5
rating by Daysha Thomas
"Nick was incredibly helpful and professional throughout the entire process of reinstating my car insurance. He took the time to explain everything clearly, answered all of my questions, and made what could have been a stressful situation feel easy and straightforward. I really appreciated his patience, efficiency, and kindness. Highly recommend working with Nick if you’re looking for reliable and attentive service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Trevor Lintzen

December 5, 2025

5  out of  5
rating by Trevor Lintzen
"Nick was amazing!! He got me a quick quote was very very competitive on the rates and got me signed up in minutes!! Best customer service I’ve had in a long time!!! Highly recommended"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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DAVID BLAKE

November 18, 2025

5  out of  5
rating by DAVID BLAKE
"Account Manager Jessica Reyes provided 5-star service. She was patient, thorough, & kind. I had many questions as we fine-tuned my homeowner's insurance quotes. Jessica was extremely polite & never made me feel like I was taking-up too much of her time. Jessica spent extra time reviewing photos and manually tweaking the policy. She made sure I was receiving the best rate, as well as confirming proper coverage. I hope to remain a client of Jessica + State Farm for the next 30 years."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Janet Estep

November 3, 2025

5  out of  5
rating by Janet Estep
"Rep was professional, knowledgeable, friendly, and I bought the insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Day Edwards

October 28, 2025

5  out of  5
rating by Day Edwards
"Thank you Laura for all your help! This STATE FARM OFFICE IS AMAZING!!! Definitely give them a call."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mandy Burns

October 24, 2025

5  out of  5
rating by Mandy Burns
"Jessica at State Farm in Denton is a pleasure to work with. She is super friendly and gets whatever I need done fast."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"